Sometimes you may find that your burning question may have been asked of us before. For your convenience we have collated a list below of the frequently asked questions (FAQs) that are commonly asked of us here at sexEstore. Should you have a general enquiry please browse the FAQs to see if they offer any swift answers to your questions.
If the FAQs should not align with your specific question(s) please do not hesitate to contact our customer care team. We are always more than happy to assist with any sexEstore related enquiries.
Absolutely YES! We employ certified SSL encryption on the sexEstore shopping cart as well as partnering with eWay, PayPal and our merchant bank to ensure your payments are kept safe and secure. We do not collect or store any credit card information whatsoever. You can shop with confidence knowing these security measures are in place.
If you need to change an order contact our customer care team as soon as possible. You can make changes to your order while it is still in the order processing stage, (typically less than 24 hours). Once the order status has transitioned to completed status no further changes can be made.
You will receive an email from sexEstore advising you that order has been shipped and providing you with your parcels online tracking details. You can also access this information via your secure My Account / Orders page.
In the unlikely event that your parcel has not arrived or your adult product or sex toy arrives faulty (all products are carefully checked before shipping) please contact our customer care team as soon as possible so we can investigate the issue and assist you.
sexEstore does not offer international shipping as a general rule however should you require this service please contact our customer care team who can organise this for you. Please note an additional fee of $26.95 will be charged for all international orders.