A change of mind: Always take a moment to check your shopping cart before submitting an order. As I’m sure you can imagine due to health and hygiene reasons, we are unable to offer exchanges for change of mind reasons on the sexEstore range of adult products and sex toys.
My product is faulty: In the unlikely event that a faulty adult product or sex toy was delivered to you (we carefully check all items before packaging them up for delivery), we offer a 14 day replacement window from the date your item arrives in the mail. It will either be replaced with an identical product or if we cannot replace the product (due to stock limitations), we will offer you the option of choosing another product of the same value or provide you with a full refund.
Before deeming a product faulty please follow the simple trouble shooting tips below.